Refund Policy
A legal disclaimer
Effective Date: Ovtober 26, 2025
Duty Driver LLC values transparency and fairness in all transactions. This Refund Policy outlines the circumstances under which users (riders or drivers) may be eligible for a refund and explains the process for processing such requests.
General Policy
All ride payments made through Duty Driver are considered final once a ride has been completed. However, refunds may be issued under certain circumstances outlined below.
Eligible Refund Situations
Refunds may be considered in the following cases:
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The ride was not completed due to app malfunction or system error.
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A rider was charged incorrectly due to duplicate booking or payment processing error.
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A driver failed to appear without notice or cancellation.
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The ride was canceled by the driver before pickup without rider agreement.
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The rider canceled before pickup and within the allowable grace period as stated in the app.
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Each refund request is reviewed on a case-by-case basis.
Non-Refundable Situations
Refunds will not be issued for:
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Completed rides that meet service expectations.
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Cancellations made outside the app’s cancellation window.
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Disputes between users unrelated to Duty Driver system error.
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Tolls, surcharges, or base-access fees that were disclosed before booking.
4. Refund Process
To request a refund:
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Open the Duty Driver app and go to “Help > Payment Issues.”
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Submit a refund request within 7 days of the transaction.
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Include ride details, date/time, and reason for the request.
Approved refunds will be processed within 5–10 business days through the original payment method.