Privacy Policy
A legal disclaimer
To operate safely and effectively, our ride-sharing platform collects and manages a variety of data. This information is crucial for ensuring a seamless and secure experience for both drivers and riders. Below is an outline of the types of data we gather and their purposes:
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Profile Information
Name, Phone Number, and Email: Essential for creating user accounts, communicating ride details, and providing customer support.
Optional Photo: Allows users to personalize their profiles, enhancing the community feel and helping drivers identify riders.
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Eligibility
Internal Verification Status and Base-Access Flags: Used to verify users' eligibility for rides, especially in areas requiring special access, such as military bases. This helps maintain security and compliance with regulations.
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Location
Precise GPS Data During Trips: Enables accurate routing and tracking of rides, ensuring timely pickups and drop-offs.
Limited Background Access: Provides essential location data for safety purposes, such as in emergencies, without compromising user privacy.
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Ride Information
Pickup/Dropoff Locations, Routes, Time, and Distance: These details are used to calculate fares, provide drivers with accurate navigation, and enhance the overall ride experience.
Receipts: Automatically generated after each trip, detailing cost and other ride specifics for transparency and record-keeping.
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Device/Diagnostics
IP Address and Device Identifiers: Help in identifying and resolving technical issues, ensuring the app runs smoothly across various devices.
Crash Logs: Collected to diagnose and fix app malfunctions, contributing to continuous improvement and stability.
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Payments & Communications
Payment Tokens and Invoices: Facilitate secure and efficient payment processing, protecting financial information while allowing multiple payment methods.
In-App/SMS/Voice Interactions: Managed through our communication providers to ensure clear and effective interaction between users and the platform, as well as between riders and drivers.
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By responsibly gathering and using this information, we aim to deliver a high-quality ride-sharing experience that prioritizes safety, efficiency, and user satisfaction.
Privacy Policy - the basics
Matching Riders and Drivers
Duty Driver efficiently matches riders with available drivers. This process involves utilizing advanced algorithms that consider factors like proximity, estimated time of arrival, and driver ratings. The goal is to ensure that riders are paired with the most suitable drivers to minimize wait times and enhance user satisfaction.
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Navigation and Trip Completion
Once a match is made, the platform should provide real-time navigation to guide drivers from the pick-up location to the destination. This involves integrating with GPS services, offering live traffic updates, and suggesting alternative routes if necessary. The seamless navigation feature ensures that trips are completed promptly.
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Verification of DOD Eligibility and Base Access
When operating in areas requiring Department of Defense (DOD) eligibility or base access, verification is required. This involves confirming a user's background and access to ensure they are allowed into areas. This verification system is to protect both passengers and drivers while complying with regulatory requirements.​
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Payment Processing and Receipts
The platform handles payment through various methods, such as credit/debit cards or digital wallets. After each ride, the platform automatically generates and sends receipts to users, detailing the trip's cost and other relevant information, ensuring transparency and trust.
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App Improvement with Analytics and Diagnostics
To stay competitive, a ride-sharing platform should continuously improve by using analytics and diagnostics. By analyzing user data and feedback, the platform can identify areas for enhancement, such as usability issues or new feature requests. This iterative approach ensures that the app remains relevant and user-friendly.
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Legal and TNC Compliance
Duty Driver adheres to legal requirements and regulations set by transportation network companies (TNCs), such as the California Public Utilities Commission (CPUC) in California. This involves ensuring that all operations are compliant with local laws, including driver background checks, vehicle inspections, and insurance coverage.
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Our goal is to ensure we can provide a safe, efficient, and enjoyable experience for both riders and drivers, fostering long-term success and user loyalty.
Inlcuded in the Privacy Policy
Sharing
We share data with trusted providers who help us run the service: Firebase, Stripe, Twilio, Google Maps API, CPUC, Mailgun. We may also share data when the law requires it, to protect safety, or during a business transaction.
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Location & cookies
You control location permissions in your phone settings. Limiting them may affect features (like dispatch or navigation). We use cookies/SDKs for login, security, analytics, and features.
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Your choices & rights
Depending on your location, you may request access, correction, or deletion of your data. California residents have CCPA rights (right to know, delete, correct, and opt out of certain sharing). We do not sell personal information. Email us to make a request.
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Data retention & security
We keep data only as long as needed for the app and legal requirements (including TNC/CPUC rules). We use safeguards like encryption in transit, access controls, and monitoring. No system is 100% secure.
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Children
The app is not for children under 13, and we don’t knowingly collect their data.
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Updates
We’ll update this policy as needed and post the new effective date here.
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Contact: support@dutydrivervet.com
Duty Driver LLC • California